Census & occupancy
Capacity anchors real: 520 Residential Living apartments · 169 Assisted Living & Memory Support accommodations (virginianavigator.org) · 158 certified nursing beds, ~136 average daily residents (CMS via ProPublica) · 90% Health Center occupancy, March 2026 (CareListings). Monthly census and targets are illustrative.
The Westbrook Continuum
Occupied capacity by ring, 60-acre campus
Resident & family satisfaction
Public review context real: Mirador Living 4.3/5 from 162 aggregated reviews, citing "gaps in administrative and family communication"; Caring.com 4.4/5 (12 reviews), Value sub-score 3.0. Survey scores are illustrative.
Financial performance
Anchor real: Form 990 FYE Sept 2024 — total revenue $92.39M, program service revenue $84.07M, total expenses $73.32M, net assets $171.73M (ProPublica, EIN 23-7162493). FY2023 $82.58M, FY2022 $79.14M. Monthly splits, payer mix, expense categories and days cash are illustrative.
Workforce
Anchors real: ~600 employees (org blog, May 2025; careers site says 600+) · nursing turnover 43.8% vs Virginia 48.1% and 4.75 nurse hours per resident day vs state 3.8 (CMS via ProPublica). Department turnover, agency hours and overtime concentration are illustrative.
Clinical quality
CMS Care Compare, Westminster-Canterbury of Richmond (CCN 495096) real: Overall 5★, Health Inspection 4★, Staffing 5★, Quality Measures 4★; no fines in three years; last standard survey June 12, 2024 (via CareListings mirror, March 2026, and ProPublica). Falls and rehospitalization rates are illustrative.
What this board answers
Three questions a CEO asks — each answered from the filtered view
Ask the data
Private AI over the same governed model — a question typed in plain English
Which level of care drove the Q2 2026 occupancy dip, and what did it cost us?
Assisted Living & Memory Support. Its occupancy fell from 90% in March to 84% in May 2026 while Residential Living and the Health Center held or rose census_monthly. The dip was worth about 10 fewer residents for three months — roughly $0.27M of revenue at the AL blended rate revenue_by_level. Move-outs ran 9–11 per month against 5–6 move-ins, and days-to-fill lengthened to 29 move_log. Census recovered to 91% by August.
Runs on a private AI server inside your network. Resident and payroll data never leave the building; every answer cites the table it came from.
Related idea · website assistant
wcrichmond.org has no chat or assistant today. The same private model, trained only on your own pages, could answer "What does Assisted Living include?" or "How does Life Care pricing work?" for families at 10 p.m. — and hand them to the Sales Office at 877-277-9908 with the conversation attached.
wcrichmond.org has no chat or assistant today. The same private model, trained only on your own pages, could answer "What does Assisted Living include?" or "How does Life Care pricing work?" for families at 10 p.m. — and hand them to the Sales Office at 877-277-9908 with the conversation attached.